Privacy Policy

Who we are

Bowl d'Amour is a fresh dog food subscription service operating in Delhi NCR, India. This privacy policy explains how we collect, use, store and protect your personal data when you use our website and services.

For any questions about your data, contact us at hello@bowldamour.in.

What data we collect

Information you give us

When you fill out the dog profile form or the contact form, we collect:

• Your name
• Email address
• Phone number
• Delivery address
• Information about your dog (name, breed, weight, age, health conditions, dietary needs)

Information collected automatically

When you visit our website, we may collect:

• Pages visited and time spent on each page
• Browser type and device information
• IP address and approximate location
• Referral source (how you found us)

This data is collected through analytics cookies (see Cookies section below).

How we use your data

We use your personal data to:

• Build and manage your dog's personalised meal plan
• Process and deliver your subscription
• Contact you about your order, plan adjustments, or delivery
• Respond to your questions or requests
• Improve our website and services through analytics

We do not sell, rent or share your personal data with third parties for marketing purposes.

Cookies

Our website uses analytics cookies to understand how visitors interact with the site. These cookies collect anonymous usage data such as pages visited, time on site, and traffic sources.

You can disable cookies through your browser settings at any time. Disabling cookies will not affect the core functionality of the website.

Data storage and security

Your data is stored securely and access is restricted to authorised personnel who need it to deliver our services. We take reasonable measures to protect your data from unauthorised access, loss or misuse.

We retain your personal data only for as long as necessary to provide our services or as required by law.

Your rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing
• File a complaint with the Data Protection Board of India

To exercise any of these rights, email us at hello@bowldamour.in.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.