Privacy Policy

Last updated: 13 August 2026

Operated by Charlotte & Udeern LLP

This Privacy Policy ("Policy") explains how Charlotte & Udeern LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, having its registered office at House 32, Sector 45, Gurgaon – 122003, Haryana, India, operating under the brand name "Bowl d'Amour" ("Bowl d'Amour", "we", "us", "our"), collects, uses, shares, stores and protects personal information in connection with the website located at www.bowldamour.in (the "Website") and our subscription meal-planning and delivery services for dogs (the "Services").

This Policy should be read together with our Terms and Conditions of Sale. By accessing the Website, creating an account or using the Services, you ("Customer", "you", "your") acknowledge that you have read and understood this Policy. Where we rely on your consent for a particular use of your personal data, we will ask for that consent separately, in accordance with applicable law.

1. Scope and Who We Are

This Policy applies to personal data we collect about Customers (and, incidentally, information about Customers' dogs) through the Website, our customer support channels, and our delivery operations within the Delivery Area (Delhi NCR).

Data Fiduciary: Charlotte & Udeern LLP, House 32, Sector 45, Gurgaon – 122003, Haryana, India. GSTIN: 06AAVFC1297Q1ZJ.

We determine the purposes and means of processing your personal data and are responsible for it under this Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDPA") and the rules made thereunder, and, to the extent still applicable, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

Information you provide to us

  • Account and contact information: your name, email address, phone number, and delivery address.
  • Dog information: your dog's breed, weight, age, activity level, allergies, intolerances and any health conditions, and, where a diagnosed condition applies, confirmation or guidance from your veterinarian.
  • Payment information: limited payment reference details necessary to reconcile UPI or bank transfer payments. We do not store full bank account numbers, UPI PINs or banking credentials.
  • Communications: information you provide when you contact customer support or the Grievance Officer.

Information collected automatically

  • Usage and device information: pages visited, actions taken on the Website, approximate location derived from IP address, browser and device type, and similar technical data, collected via cookies and similar technologies (see Section 9).

Information from other sources

  • Delivery status information from our delivery personnel or logistics partners.

3. How We Use Your Information

  • To build, personalise and adjust your dog's Plan, including during the Transition Period.
  • To process orders, payments and subscriptions, and to manage your Subscription Term.
  • To prepare and deliver meals to your address, including to contact you about delivery windows.
  • To provide customer support and respond to grievances, questions or requests.
  • To comply with our legal obligations, including under consumer protection, tax (GST) and food safety law.
  • To maintain the security of the Website and prevent fraud or misuse of the Services.
  • To improve our recipes, Plans and the Website, generally using aggregated or de-identified information.
  • With your consent, to send you marketing or promotional communications; you may withdraw this consent at any time (see Section 10).

4. Legal Basis and Consent

We process your personal data on the basis of your consent, given when you provide information to create an account, place an order, or otherwise interact with the Website, and, in certain cases, on the basis of our need to perform our contract with you or to comply with a legal obligation.

You may withdraw your consent to a particular processing activity at any time by contacting us using the details in Section 13. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Your Information

We do not sell your personal data. We may share personal data with the following categories of recipients, only to the extent necessary:

  • Delivery personnel and logistics partners, who receive your name, delivery address and phone number.
  • Payment channels and banks, to the extent necessary to process and reconcile payments.
  • IT, hosting, cloud storage and other service providers who process personal data on our behalf.
  • Your veterinarian, but only where you have provided their details to us or asked us to coordinate.
  • Government, regulatory or law enforcement authorities, where required by applicable law.
  • A successor entity, in the event of a merger, acquisition or sale of assets.

6. Cross-Border Data Transfers

Where any of our service providers process personal data outside India, we will take reasonable steps to ensure that such transfers comply with the DPDPA and any conditions or restrictions notified by the Central Government from time to time.

7. Data Retention

We retain personal data for as long as necessary to provide the Services and for a reasonable period thereafter to comply with our legal, accounting, tax and regulatory obligations, to resolve disputes, and to enforce our agreements. Where personal data is no longer needed, we will delete it or render it non-identifiable.

8. Data Security

We implement reasonable security practices and procedures appropriate to the nature of the personal data we hold, aimed at protecting it against unauthorised access, disclosure, alteration or destruction, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the security requirements under the DPDPA and DPDP Rules, 2025. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate correctly, remember your preferences, and understand how the Website is used. This may include technologies that are strictly necessary for the Website to function, and, where enabled, analytics technologies that help us understand usage patterns.

You can control or disable cookies through your browser settings; doing so may affect the functionality of the Website. Where required by applicable law, we will request your consent before placing any non-essential cookie.

10. Your Rights

Subject to applicable law, including the DPDPA and DPDP Rules, 2025, you have the right to:

  • Access a summary of the personal data we hold about you and the processing activities carried out.
  • Request correction or updating of inaccurate or incomplete personal data.
  • Request erasure of personal data that is no longer necessary for the purpose for which it was collected.
  • Withdraw consent at any time, as described in Section 4.
  • Nominate another individual to exercise your rights under the DPDPA in the event of your death or incapacity.
  • Raise a grievance with our Grievance Officer (Section 13), and, if unresolved, approach the Data Protection Board of India.

We will respond to requests within the timelines prescribed under applicable law.

11. Children's Data

The Services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete it.

12. Data Breach Notification

In the event of a personal data breach, we will notify affected Customers and, where required under the DPDPA and DPDP Rules, 2025, the Data Protection Board of India, without undue delay, and will describe the nature of the breach and the steps we are taking in response.

13. Grievance Officer and Contact

For any question, request or grievance relating to this Policy or the processing of your personal data, please contact our Grievance Officer:

  • Grievance Officer: Charlotte
  • Entity: Charlotte & Udeern LLP
  • Address: House 32, Sector 45, Gurgaon – 122003, Haryana, India
  • Email: hello@bowldamour.in
  • Phone: +91 95998 73022

We will acknowledge receipt of any grievance within forty-eight (48) hours, and endeavour to resolve it within one (1) month of receipt.

14. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes by email, SMS or a notice on the Website, at least seven (7) days before the changes take effect.

15. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of India. Subject to applicable consumer protection law, the courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

16. Contact Us

Charlotte & Udeern LLP ("Bowl d'Amour")
House 32, Sector 45, Gurgaon – 122003, Haryana, India
GSTIN: 06AAVFC1297Q1ZJ
Phone: +91 95998 73022
Email: hello@bowldamour.in

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